Roles and Responsibilities ( Telecaller ) :

- Contact potential or existing customers to inform them about a product or service using scripts

- Answer questions about products or the company

- Ask questions to understand customer requirements and close sales

- Direct prospects to the field sales team when needed

- Enter and update customer information in the database

- Take and process orders in an accurate manner

- Handle grievances to preserve the company's reputation

- Go the "extra mile" to meet sales quota and facilitate future sales

- Keep records of calls and sales and note useful information