Responsibilities: 
? Responsible for conducting end to end training programs 
? Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, 
Visio, PowerPoint) 
? Deliver classroom and blended programs that add value to the learner and their business area 
? Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the 
operations floor 
? Preparing and designing Training Materials 
? Generates training reports 
? Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product 
Knowledge etc. (CORE Training) 
? Respond and resolve issues arising out of interactions with Operations 
? Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to 
address issues/ concerns raised. 
? Floor support as per the process requirements 
? Coordination with different LOBs in preparation for TNA 
? Feedback and session to conduct as per the requirement 
? Login and take calls for 2-3 hours in a week as per internal target.
? Throughput target as defined. 
? BQM program to be performed as defined by Client or Company. 
? Nesting Compliance. 

Skills & Qualification: 
? Graduate In Any Discipline 
? Minimum 1 Years Of Work Experience in Training 
? Ability To Work Flexible Schedules And Shifts 
? Excellent Communication And Presentation Skills 
? Customer centric experience 
? Demonstrated Mentoring And Coaching Skills 
? Excellent written and verbal communication skills in English 
? Organized and Methodical 
? Target and deadline driven